Wholesale Coordinator - AU & NZ

Our in-house sales team is a high-functioning group looking for a superstar to join the ranks.

A natural relationship builder and multitasker with a strong interest in consumer culture and brand, the Wholesale Coordinator will focus on providing key sales administrative support for our wholesale customers and sales agents in the field whilst working with the in-house team to deliver excellence on a daily basis.

This is an incredibly unique position that allows an opportunity to work closely with one of the company Founders in a fast-paced environment with ample opportunity for growth in a culture and business that really cares.

About Boody

Boody is Australia and New Zealand's first B Corp certified underwear brand. We create everyday essentials from innovative eco-friendly materials that are better for the planet and our communities. Our experience in health and wellness and retail, combined with our love of technology, our growth mindset, and our passion for the environment has inspired us to build a world-class team and brand with a joint vision to “champion a future, fit for all”.

From humble beginnings in Sydney in 2013, Boody now spans the globe selling in over 15 countries and sold in 4,000 health and wellness focused independent retailers, as well as online in AU, NZ, EU, Canada and North America. We’re well on our way to becoming a household name in Australia and we’re now ready to do the same on the global stage.

For more about our brand, culture, and story listen to our co-MD's on the Retail Oasis podcast here.

About the Role

The Wholesales Coordinator position will provide critical support for the sales agents and wholesale customers where you will have special focus on working with our New Zealand sales agents.

The role requires a true generalist approach in their day-to-day function as you will maintain constant communication with all key stakeholders (sales reps, customers, internal teams), build relationships with new and existing customers, create opportunities through new customer acquisition and deliver all necessary sales & marketing collateral in alignment with our clearly set objectives, KPI’s and timelines. Our specialised, experienced team will teach you the tools and then hand you the keys and a map to utilise our systems and processes to achieve the desired results in your allocated territory.

What You'll Do - Role Details

Client services

• Service the customer with a view to maxmising sales opportunities
• Execute all relevant promotions and comms in a timely manner

Rep management

• Act as lead in supporting the New Zealand reps on the road in the day-to-day tasks and customer service requirements

Merchandising & upselling

• Work with our set tools to provide customers with the right POS and products for their needs and always revel the opportunity to talk about new Boody products or collections

Brand & Marketing

• Deliver key brand & marketing tools to the various sales teams and customers to ensure we continue to build

Prospecting

• Utilising technology along with a curious mind to mine for new customers that will be critical to our brand positioning within the allocated general merchandise / fashion segment

About You

We’re searching for someone with drive and passion for customer service with a level of technical comprehension to match who is looking for the opportunity they feel will propel their career.

You love connecting with people and striving towards set goals. You will be bright, high-spirited, an articulate communicator and love the thrill of creating an opportunity, solving a challenge and driving a sale.

Your interpersonal skills know no bounds and you thrive in a work environment where results are delivered. You love what you do and believe in practising what you preach, so you live a lifestyle enriched by health and wellness. You’re comfortable with new technology and have an eye for detail, with a strong desire to learn, be challenged and excel in a busy and dynamic sales environment.

Most importantly, you match our core values, so it is critical that you fit these to a tee (see what we did there?). You are:

- High Spirited: we’re light-hearted, positive and always see the glass as half full. Above all, we strive to make Boody a great place to work.

- Caring: Our intrinsic caring nature means that we are forever looking out for one another, our community and the wider world.

- Driven: We’re motivated to be our best at all times. We take a dynamic, approach to all aspects of our business, always pushing innovation and growth.

- Considered: We are considered and diligent in our approach. We think before we act. We listen. 

Skills and Requirements

You have a strong work ethic and are a team player 100% of the time. In addition, you will have skills in:

• Strong written and oral communication
• Technical skills and experience in using email, data processing platforms (Excel, etc.), word processing platforms (Word, Notes or similar), Google Suite (preferred) and some comprehension with using and maintaining data in a business system (CRM, IMS, ERP or sales software)
• Have the ability to build strong, long-term relationships with customers
• A customer-centric and service oriented mindset
• Delivering exceptional customer service via phone and email

It is also desired that you hold minimum 3-years experience in a similar B2B sales role.

If you’ve got experience in buying, merchandising, B2B and/or ops and are looking to expand in a company where sustainability, values and success are key drivers we encourage you to apply.

What Can you Expect

• Great office in Darlinghurst, just down the street from Hyde Park, within walking distance to the city and public transport hubs!
• Supportive and highly experienced team with a fantastic work culture.
• We give back to our community - Boody partners with 1% for the Planet to donate 1% of all online revenue to environmental non-profits. We also commit our team's time to help philanthropic causes and are proud to have a strategic partnership with Thread Together. Most importantly, our business ‘impact plan’ is currently in the pipeline.. stay tuned.

The Fine Print

• This role is full time and you are required to work from Boody HQ 3 to 4 days per week (if you're aligned with our values, you'll love being here). Please do not apply if seeking fully remote work.
• We require you to have full residency or a permanent Visa in Australia.

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