Delivery Policy

DELIVERY TIMES AND COSTS

AUSTRALIA

Standard Shipping: AUD$8.95 (or FREE for orders over $60) - All standard orders will be processed and dispatched from our warehouse within 1 to 2 business days. Standard Australia Post parcel delivery times will then apply once your parcel leaves the warehouse. We generally see delivery to customers between 3-5 business days from the time you place your order.

Express Post: AUD$14.95 - We offer express shipping in case you need your Boody fast! You can expect delivery within 1-2 business days, depending on your location in Australia. 

     

    To estimate your delivery time, visit the Australia Post delivery estimate website and enter the postcode 2759 in the ‘From’ field and your own postcode in the ‘To’ field. Remember to also consider the processing time for dispatching your order when working out when to expect your parcel!

    NEW ZEALAND

    Standard Shipping: AUD$14.95 (or FREE for orders over $80) All New Zealand orders will be processed and dispatched from our warehouse within 1 to 2 business days. Delivery to New Zealand takes between 3-5 working days, depending on region. 

      REST OF THE WORLD

      Standard Shipping: AUD$89 (or FREE for orders over $300)- All international orders will be processed and dispatched from our warehouse within 1 to 2 business days. Delivery to countries outside Australia takes between 5-26 working days, depending on region. For faster shipping in your region check out our international online stores.

      Please note:

        Please be aware that different countries have unique customs rules and regulations. Unfortunately if your package gets held at customs you will be responsible for communication and any additional costs required to release your item(s).


        FREE STANDARD SHIPPING TO AUSTRALIA ON ORDERS OVER AU$60 AND NEW ZEALAND AU$80!

        No promo code required - free standard shipping is automatically applied at checkout. Free shipping is a limited promotion and not available for orders delivered outside of Australia and New Zealand. 


        TRACKING YOUR ORDER

        Within 3 business days of placing your order, you’ll receive an email with a tracking number that can be used to check your parcel’s progress. To track your parcel and get an estimated delivery time, just follow the link in the tracking email.

        Alternatively, once you receive your tracking number you can enter it on the Australia Post tracking website.


        DELIVERY CONDITIONS

        Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed. For any updates to expected delivery times, please refer to the Australia Post website.

        All orders sent within Australia require a signature on delivery. If you are not available to sign for your order, Australia Post will leave a note with instructions for pick up from a designated post office. If you are an Australia Post My Post customer you may be contacted by Australia Post prior to delivery offering their Safe Drop service where you waive the requirement for a signature.

        Note: if you elect to use this service, the agreement is between you and Australia Post, and Boody takes no responsibility for any lost or damaged items due to the use of this service.

        While we do everything we can to ensure your order is delivered in a timely manner, we will not be liable for any loss or damage incurred by any person as a result of delay caused by our carrier that we have no control over or by any event which is out of our reasonable control or foresight including but not limited to any delay caused by an incorrect delivery address being provided to us.

        Please note that international orders (including to New Zealand) cannot be delivered to Post Office boxes.

        If any items in your order are out of stock at the time your order is packed, we will notify you via email and ask you whether you would prefer to be refunded for those items or those items held and sent to you once back in stock.

        Customs and import charges for international orders: Depending on the value of your order and the destination country, you may be charged import or customs charges. These charges are imposed by the destination country and we are not able to control or estimate any applicable fees or charges. Customs and import fees are the responsibility of the person receiving the parcel, and are not included in the cost of delivery. Please check with your country’s customs service if you need more information.


        PROBLEMS WITH YOUR ORDER?

        We want you have the best online shopping experience, so if you have any problems with your order, please contact our happy customer service team.

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